Legal
Privacy Policy
This policy explains how The Pivots handles information collected through our website, enquiries, and service communications.
Last updated: May 10, 2026
Information we collect
We may collect information you choose to provide, such as your name, email address, company name, project details, and messages submitted through our contact forms, chatbot, or direct communications. We may also collect basic technical information such as browser type, device information, pages visited, pseudonymous identifiers such as hashed IP addresses, and approximate location through standard analytics or hosting logs.
How we use information
We use information to respond to enquiries, prepare proposals, provide services, improve our website, maintain security, troubleshoot issues, and communicate with you about relevant project or business matters.
AI and automation tools
Where useful for content, planning, automation, or workflow support, we may use trusted AI and software providers. We avoid sending confidential client information to such tools unless it is necessary for the agreed work or you have provided the information for that purpose.
Sharing information
We do not sell personal information. We may share limited information with service providers who help us operate the website, send email, host content, manage projects, analyze performance, or deliver client work. We may also disclose information if required by law or to protect our rights and systems.
Cookies and analytics
This website uses essential cookies for core site functions and saved preferences. With your consent, we may also use analytics and similar technologies such as Google Analytics, Microsoft Clarity, Vercel Analytics, and Speed Insights to understand site usage, performance, and enquiries. You can accept, reject, or change non-essential analytics choices through the cookie banner or the Cookie settings link in the footer.
Data retention
We keep information for as long as needed to respond to enquiries, manage client relationships, meet legal or accounting obligations, resolve disputes, and maintain business records. When information is no longer needed, we take reasonable steps to delete or anonymize it.
Security
We use reasonable technical and organizational measures to protect information. No website, email system, or online service can be guaranteed completely secure, so please avoid submitting highly sensitive information through public forms.
Your choices
You may contact us to request access, correction, or deletion of personal information where applicable. We may need to verify your request and retain certain records where required for legitimate business or legal reasons.
Updates
We may update this policy as our website, services, tools, or legal requirements change. The latest version will be posted on this page with the updated date shown below.